A customer has contacted the End User Support Desk where you work. They are complaining they are receiving an error when trying to print and browse the internet stating they don't have network connectivity. After going to their desk and logging onto their machine you run ipconfig /all and see an assigned IP address of 169.254.20.34. Of the following options, what is MOST LIKELY the issue?
When you see an assigned IP address of 169.254.x.x (169.254.0.0 through 169.254.255.255) you should immediate think DHCP issues. This is a reserved address range for Automatic Private IP Addressing (APIPA), which is a fallback method used by some operating systems to setup networking without the use of DHCP. APIPA is not used in practice very often but OSs will still fallback to it if they can't determine their IP address through more common options like static IPs or a DHCP server.
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What is DHCP and why is it important for networking?
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What does an IP address of 169.254.x.x indicate?
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