A client's high-volume network printer recently started experiencing issues where it fails to feed paper from the main tray, though manual feed works without issue. The printer displays no error messages, and there is no apparent jam. After verifying that the paper tray is correctly loaded and configured for the correct paper size, what should be done next to address this problem?
Replace the printer as it likely has a malfunctioning paper feed mechanism.
Replace the paper feed rollers without investigating further since manual feed works.
Reload the paper tray with a different brand of paper to see if it feeds properly.
Clean the pickup rollers to ensure they can properly grip the paper.
Cleaning the pickup rollers is the correct course of action because over time, these rollers can accumulate dust and debris, losing their grip on the paper. This can prevent the paper from being picked up from the tray and fed into the printer. Replacing the printer or rollers, or reloading the paper are less likely to solve the problem if there's no error message or apparent jam, and manual feed works fine. These steps should be taken if the issue persists after cleaning the rollers.
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