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Troubleshooting and Monitoring Endpoints Flashcards
Microsoft 365 Endpoint Administrator Associate MD-102 Flashcards
| Front | Back |
| How can you check connectivity issues for Microsoft 365? | Use the Microsoft Support and Recovery Assistant (SaRA) tool for diagnosing connectivity problems. |
| How can you check for endpoint performance bottlenecks? | Use Task Manager or Resource Monitor to identify high resource usage on the endpoint. |
| How can you diagnose storage issues on an endpoint? | Use tools like Disk Cleanup or third-party applications to monitor and clear unnecessary files and check disk health. |
| How can you identify failed installations of Microsoft 365 updates? | Check Windows Update logs or use Microsoft Endpoint Manager to monitor update deployment statuses. |
| How can you remotely troubleshoot endpoints in a Microsoft 365 environment? | Use tools like Microsoft Teams or Remote Desktop to assist users with endpoint troubleshooting. |
| How can you test endpoint software compatibility with Microsoft 365? | Run compatibility checks using the Application Compatibility Toolkit or through controlled testing environments. |
| How can you verify the status of Microsoft Defender on an endpoint? | Use PowerShell with the Get-MpComputerStatus command to check Defender status. |
| How do Group Policies affect endpoints? | Group Policies can enforce configuration settings, restrict user actions, or deploy security settings across endpoints. |
| What can be used to troubleshoot endpoint logins in Microsoft 365? | Azure AD Sign-Ins logs provide insights into user login issues and authentication problems. |
| What does high CPU usage indicate on an endpoint? | High CPU usage may indicate resource-intensive applications running or malware activity. |
| What does the blue screen on a Windows endpoint typically indicate? | A blue screen usually indicates a critical system error or hardware failure. |
| What does the term "endpoint telemetry" refer to? | Endpoint telemetry involves the collection of performance and activity data from devices for monitoring and analysis purposes. |
| What is a common cause of endpoint slow performance? | Insufficient hardware resources or background applications consuming excessive memory or CPU can cause slow performance. |
| What is an endpoint in the context of Microsoft 365? | An endpoint refers to any device that connects to the Microsoft 365 environment such as computers, mobile phones, or tablets. |
| What is the purpose of ‘Safe Mode’ in troubleshooting? | Safe Mode allows the system to start with minimal drivers and basic settings, helping diagnose configuration or driver issues. |
| What is the purpose of the Reliability Monitor in Windows? | The Reliability Monitor provides a timeline of system stability and error events to diagnose potential issues. |
| What is the purpose of Windows Event Viewer? | Windows Event Viewer allows you to check logs that provide insights into system, application, and security events. |
| What is the role of Microsoft Intune in endpoint management? | Microsoft Intune helps manage and configure endpoints, enforce security policies, and deploy applications remotely. |
| What is the significance of patches in endpoint management? | Patches address vulnerabilities, bugs, and performance improvements, enhancing endpoint security and functionality. |
| What might cause a Microsoft 365 application to crash? | Issues could include outdated application versions, corrupted files, or conflicting third-party software. |
| What monitoring solution can detect network-related issues for endpoints? | Microsoft Network Performance Monitor can track and detect potential issues in endpoint connectivity. |
| What role does device firmware play in endpoint health? | Outdated firmware can cause hardware compatibility issues and impact endpoint performance or security. |
| What should you check if an endpoint fails to connect to Microsoft 365 services? | Verify DNS settings, network connectivity, and proxy configurations. |
| What tool can monitor endpoint health in Microsoft 365? | Microsoft Endpoint Manager provides monitoring capabilities for endpoint health. |
| What tool helps ensure compliance settings on endpoints? | Microsoft Compliance Manager helps track and report endpoint compliance with organizational policies. |
| Which Microsoft tool provides detailed endpoint analytics? | Microsoft Endpoint Manager includes Endpoint Analytics for monitoring device performance and user experience. |
| Why is network latency critical for endpoint performance? | High latency can delay data transmission and affect responsiveness for cloud-connected apps like Microsoft Teams. |
| Why is regular endpoint audit important? | Regular audits help detect security vulnerabilities, compliance gaps, and performance issues proactively. |
| Why is Windows Defender important for endpoints? | Windows Defender provides built-in protection against malware and other security threats for endpoints. |
| Why might a VPN impact endpoint connectivity to Microsoft 365? | VPN misconfigurations or latency issues can hinder efficient access to Microsoft 365 services. |
Front
What tool can monitor endpoint health in Microsoft 365?
Click the card to flip
Back
Microsoft Endpoint Manager provides monitoring capabilities for endpoint health.
Front
Why is regular endpoint audit important?
Back
Regular audits help detect security vulnerabilities, compliance gaps, and performance issues proactively.
Front
How do Group Policies affect endpoints?
Back
Group Policies can enforce configuration settings, restrict user actions, or deploy security settings across endpoints.
Front
Why is network latency critical for endpoint performance?
Back
High latency can delay data transmission and affect responsiveness for cloud-connected apps like Microsoft Teams.
Front
What should you check if an endpoint fails to connect to Microsoft 365 services?
Back
Verify DNS settings, network connectivity, and proxy configurations.
Front
How can you verify the status of Microsoft Defender on an endpoint?
Back
Use PowerShell with the Get-MpComputerStatus command to check Defender status.
Front
Which Microsoft tool provides detailed endpoint analytics?
Back
Microsoft Endpoint Manager includes Endpoint Analytics for monitoring device performance and user experience.
Front
What can be used to troubleshoot endpoint logins in Microsoft 365?
Back
Azure AD Sign-Ins logs provide insights into user login issues and authentication problems.
Front
What is the purpose of ‘Safe Mode’ in troubleshooting?
Back
Safe Mode allows the system to start with minimal drivers and basic settings, helping diagnose configuration or driver issues.
Front
What role does device firmware play in endpoint health?
Back
Outdated firmware can cause hardware compatibility issues and impact endpoint performance or security.
Front
How can you check connectivity issues for Microsoft 365?
Back
Use the Microsoft Support and Recovery Assistant (SaRA) tool for diagnosing connectivity problems.
Front
What tool helps ensure compliance settings on endpoints?
Back
Microsoft Compliance Manager helps track and report endpoint compliance with organizational policies.
Front
What does the blue screen on a Windows endpoint typically indicate?
Back
A blue screen usually indicates a critical system error or hardware failure.
Front
What does the term "endpoint telemetry" refer to?
Back
Endpoint telemetry involves the collection of performance and activity data from devices for monitoring and analysis purposes.
Front
Why might a VPN impact endpoint connectivity to Microsoft 365?
Back
VPN misconfigurations or latency issues can hinder efficient access to Microsoft 365 services.
Front
How can you test endpoint software compatibility with Microsoft 365?
Back
Run compatibility checks using the Application Compatibility Toolkit or through controlled testing environments.
Front
What is a common cause of endpoint slow performance?
Back
Insufficient hardware resources or background applications consuming excessive memory or CPU can cause slow performance.
Front
What is the role of Microsoft Intune in endpoint management?
Back
Microsoft Intune helps manage and configure endpoints, enforce security policies, and deploy applications remotely.
Front
What might cause a Microsoft 365 application to crash?
Back
Issues could include outdated application versions, corrupted files, or conflicting third-party software.
Front
What is the purpose of the Reliability Monitor in Windows?
Back
The Reliability Monitor provides a timeline of system stability and error events to diagnose potential issues.
Front
What is an endpoint in the context of Microsoft 365?
Back
An endpoint refers to any device that connects to the Microsoft 365 environment such as computers, mobile phones, or tablets.
Front
Why is Windows Defender important for endpoints?
Back
Windows Defender provides built-in protection against malware and other security threats for endpoints.
Front
What does high CPU usage indicate on an endpoint?
Back
High CPU usage may indicate resource-intensive applications running or malware activity.
Front
How can you remotely troubleshoot endpoints in a Microsoft 365 environment?
Back
Use tools like Microsoft Teams or Remote Desktop to assist users with endpoint troubleshooting.
Front
What is the purpose of Windows Event Viewer?
Back
Windows Event Viewer allows you to check logs that provide insights into system, application, and security events.
Front
How can you check for endpoint performance bottlenecks?
Back
Use Task Manager or Resource Monitor to identify high resource usage on the endpoint.
Front
How can you identify failed installations of Microsoft 365 updates?
Back
Check Windows Update logs or use Microsoft Endpoint Manager to monitor update deployment statuses.
Front
What is the significance of patches in endpoint management?
Back
Patches address vulnerabilities, bugs, and performance improvements, enhancing endpoint security and functionality.
Front
What monitoring solution can detect network-related issues for endpoints?
Back
Microsoft Network Performance Monitor can track and detect potential issues in endpoint connectivity.
Front
How can you diagnose storage issues on an endpoint?
Back
Use tools like Disk Cleanup or third-party applications to monitor and clear unnecessary files and check disk health.
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This deck focuses on troubleshooting common endpoint issues and using monitoring tools to ensure optimal performance and detect problems in a Microsoft 365 setup.