CompTIA A+ 220-802 (Practice Test)

The CompTIA A+ certification is for aspiring or entry level Information Systems Technicians. The A+ certification covers basic installation and configuration of computer hardware and software. The exams will include topics involving PC's, laptops, various operating systems, mobile devices, tablets, basic computer networking, and troubleshooting. The certification requires passing the 220-801 and 220-802 exams, both consisting of multiple choice and performance-based questions.

  • Questions: 20
  • Time: 60 seconds per question (0 hours, 20 minutes, 0 seconds)
  • Included Objectives:
    • Troubleshooting
    • Operating Systems
    • Security
    • Mobile Devices

A user has called the IT Department and states that their computer does not work. Which of the following would be the BEST question to obtain further information?

  • Does the PC turn on?
  • Can you get to the Internet?
  • Are you able to sign on?
  • What exactly does not work?

Which of the following security threats is BEST mitigated through proper user training?

  • Browser Adware
  • Rootkits
  • A Worm
  • Social Engineering

Which of the following computer components would not be found in a tablet device?

  • HDD
  • Flash Memory
  • RAM
  • Touch screen

Which of the following IP Addresses would be automatically assigned when a Windows PC is unable to contact a DHCP Server?


A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform NEXT?

  • Implement preventative measures
  • Establish a plan of action to resolve the problem
  • Re-establish a new theory or escalate
  • Document findings, actions, and outcomes

A user has reported that their laptop is not charging and often turns off, even when the charger is plugged in. Which of the following is most likely the problem?

  • Overheating battery
  • Bad DC Jack
  • Bad HDD sector
  • Battery needs to be reseated

Susan, a new user, was recently given a new company laptop. While traveling, Susan reports that her laptop shuts off whenever it is unplugged, even if the battery is 100% charged. Which of the following should the technician do?

  • Replace the power adapter
  • Change power settings to balanced
  • Replace the battery
  • Enable APM in the BIOS

A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked?

  • The hard drive
  • The CPU heat sink
  • The IDE or SATA cables
  • The memory configuration

Which Windows tool can prevent programs from automatically opening upon start up?


A business needs its sales team to have laptop computers on the sales floor, but is afraid they can be easily stolen. Which choice will best secure a companies laptop from theft?

  • CCTV System
  • Badge Reader
  • finger print scanner
  • Cable lock

A friend has come to you for help with a laptop, which has been regularly experiencing the BSOD and is making a faint clicking noise. What is most likely the issue with this laptop?

  • Incorrect driver or driver failure
  • Corrupt MBR
  • None of the above
  • SSD Failure

A technician is installing a webcam in a nursery for a user to monitor their baby. The user wants to ensure that the webcam is not broadcasting externally. Which of the following would the technician implement on the SOHO router to prevent the broadcast?

  • Change the default SSID
  • Block the outbound port
  • Enable static IPs
  • Enable MAC filtering

Which of the following is true about a file when it is copied from an NTFS to a FAT32 partitions?

  • All of the file permissions are lost
  • The file name becomes case insensitive
  • All file permissions must be reassigned
  • The file owner is preserved

Which of the following commands would instruct a device running Windows 7 to verify disk integrity?

  • FSCK

Which of the following boot methods receives the bootstrap files from a network server?

  • PAN
  • IDS
  • PXE
  • NAT

Which of the following Windows commands can identify and repair corrupted information and other hard drive issues?

  • None of the above

Alex, a technician, would like to map a network drive when he starts up his computer in the morning. Which of the following commands would he use to accomplish this task?

  • NET

Which of the following terms describes a group of devices communicating using Bluetooth?

  • WAP
  • Bluenet
  • Extranet
  • Piconet

You work as an IT Consultant for a small business. The business uses several Windows based servers to store data used between company employees. After a power outage and UPS failure, one of the servers has rebooted and users are unable to communicate with the server. After running the IPCONFIG command line tool, you find the server has an IP Address of Which of the following is likely the issue?

  • DHCP
  • None of the above
  • FTP
  • DNS

Which of the following should be regularly scheduled to fix hard drive errors?

  • Check Disk
  • System Restore
  • Defragmentation
  • Antivirus Scan