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CompTIA A+ Practice Test (220-1102)

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CompTIA A+ 220-1102 (V14) Information

CompTIA A+ Certification Overview

Exam Versions

The current versions of the CompTIA A+ certification exams are:

  • 220-1101 (Core 1)
  • 220-1102 (Core 2)

These versions were launched in April 2022 and are expected to retire approximately three years from their release date.

The A+ Certification Test

To earn the CompTIA A+ certification, candidates must pass two separate exams: 220-1101 and 220-1102. Each exam has a separate fee and can be taken in any order. Both exams must be completed before the retirement date and must be from the same set of objectives. The certification is valid for three years from the date of passing the exams.

Exam Details:

  • Format: Computer-based tests
  • Number of Questions: 90 questions per exam
  • Time Limit: 90 minutes per exam
  • Result Availability: Immediately after completion, following a short mandatory survey

CompTIA A+ 220-1102

The CompTIA A+ 220-1102 (Core 2) exam is an essential part of the A+ certification, focusing on the software and operational aspects of IT support. Launched in April 2022, this exam tests candidates on a variety of critical topics including operating systems, security, software troubleshooting, and operational procedures. The 220-1102 exam comprises 90 questions, featuring a mix of multiple-choice and performance-based questions that simulate real-world IT scenarios. With a 90-minute time limit, candidates must efficiently demonstrate their knowledge and problem-solving skills. The exam is designed to ensure that IT professionals are well-versed in managing and troubleshooting software issues, implementing security measures, and following best practices in IT operations. Successful completion of the 220-1102, alongside the 220-1101, certifies individuals for three years, highlighting their competence and readiness to handle diverse technical challenges in the IT field.

Exam Policies and Procedures

Candidates must agree to CompTIA's exam policies before starting the test. These policies include:

  • No Mobile Phones/Devices: Must be left outside the exam room
  • Question Review: Candidates can revisit and change answers before submitting the exam
  • Submission: Unanswered questions are marked, and a final review is available before submission

Testing Centers

Since July 9, 2012, CompTIA exams are available exclusively through Pearson VUE testing centers. Candidates can book exams online, by phone, or at the testing center. Options include:

  • In-Person Testing: At Pearson VUE testing centers
  • Online Testing: Through Pearson VUE's online platform

Performance-Based Questions (PBQs)

The A+ exams include Performance-Based Questions (PBQs), which require candidates to perform specific tasks or solve problems in a simulated environment. These questions test real-world skills in areas like command prompts, Windows OS, and networking environments.

Continuing Education (CE) Program

Certifications with the +CE (Continuing Education) suffix, including A+, Network+, and Security+, must be renewed every three years. Renewal options include:

  • Retaking the Exam: Passing the latest version of the exam
  • Higher-Level Certification: Passing a higher-level CompTIA exam
  • CE Program Requirements: Completing CE activities

Lifetime Certifications

Certifications earned on or before December 31, 2010, are valid for life. However, lifetime certifications are no longer available for new candidates.

More reading:

Free CompTIA A+ 220-1102 (V14) Practice Test

Press start when you are ready, or press Change to modify any settings for the practice test.

  • Questions: 15
  • Time: Unlimited
  • Included Topics:
    Operating Systems
    Security
    Software Troubleshooting
    Operational Procedures
Question 1 of 15

A user's computer has been infected with malware. After updating the anti-malware software, which of the following scanning and removal techniques should be used to remediate the infected system?

  • Scan and remove the malware in normal mode

  • Boot into a preinstallation environment and remove the malware

  • Scan and remove the malware in safe mode

  • Reformat the drive and reinstall the operating system

Question 2 of 15

You installed an updated driver that made your Windows OS unstable and are regularly experiencing the BSOD. What would you use to go back to a state before the installation?

  • Re-image

  • Run C:\System32\updates.exe /rollback:last from the BSOD screen

  • System file check

  • System restore

Question 3 of 15

What is the command-line tool for switching directories on Microsoft Windows?

Question 4 of 15

Your client's workstation is experiencing frequent and unexplained reboots. After verifying there is no overheating and ensuring all hardware components are properly seated, which of the following Windows tools should you use first to further troubleshoot the system instability?

  • Set up counters in Performance Monitor to track system performance.

  • Use the Reliability Monitor to review system stability history.

  • Perform a System Restore to revert the computer to an earlier state.

  • Run the Disk Defragmenter to optimize file placement on hard drives.

Question 5 of 15

You are writing a script to back up the entire folder C:\Data to D:\Archive. The backup must include every file and all empty subfolders. Which switch combination should you add to the xcopy command to meet this requirement?

  • /s /e

  • /t /e

  • /d /y

  • /s

Question 6 of 15

A technician is tasked with updating the asset management database after several pieces of hardware were upgraded on numerous workstations. Which of the following would be the MOST important information for the technician to update in the database to ensure successful future asset tracking and management?

  • Serial numbers of old hardware components

  • Technicians involved in the hardware upgrades

  • Location of ESD equipment used during upgrades

  • Asset tags and IDs

Question 7 of 15

What Windows command is used for disk partitioning and volume management tasks in the command-line interface?

Question 8 of 15

Which utility would you use to manage the installation and removal of programs on a Windows 10 computer?

  • Device Manager

  • Programs and Features

  • User Accounts

  • Network and Sharing Center

Question 9 of 15

A technician is auditing a small office's wireless network and discovers it is using Wired Equivalent Privacy (WEP) for encryption. Which of the following is the PRIMARY reason the technician should immediately recommend upgrading the security protocol?

  • WEP reduces the maximum data transfer rate of the wireless network.

  • WEP is incompatible with most modern devices and operating systems.

  • WEP has significant, well-known vulnerabilities and is considered insecure.

  • WEP requires an enterprise authentication server to function correctly.

Question 10 of 15

What is a common purpose of a door lock in a security system?

  • Provides an automated opening mechanism for convenience

  • Acts as a visual deterrent but does not secure a door

  • Secures physical entry points to prevent unauthorized access

  • Allows remote access to areas without permission requirements

Question 11 of 15

While troubleshooting a Windows 10 desktop that users report has become noticeably sluggish over the last week, a junior technician immediately concludes that the hard drive is failing and recommends replacement. Which of the following statements BEST explains why this conclusion may be premature?

  • Windows automatically disables underperforming hardware; therefore the hard drive must already have been disabled.

  • Any sluggish performance indicates that the motherboard is at end of life and must be replaced immediately.

  • Sluggish performance can result from software conflicts, resource exhaustion, or malware, so additional diagnostics are required before replacing hardware.

  • Solid-state drives never cause slow performance, so the issue cannot be storage related at all.

Question 12 of 15

A user reports that their computer has been running slowly and they have noticed unfamiliar pop-ups appearing on their screen. Which of the following is the most likely cause of these issues?

  • A misconfigured firewall

  • Malware infection

  • An outdated operating system

  • A hardware failure

Question 13 of 15

A user with a Windows 10 laptop has asked the IT Department to upgrade her device to Windows 11 Pro. Which of the following tasks should a technician perform FIRST?

  • Verify the laptop meets the hardware requirements for Windows 11.

  • Run the Windows Update utility.

  • Purchase a valid Windows 11 Pro license key.

  • Back up the user's data to an external drive.

Question 14 of 15

A client approaches an IT technician for assistance with jailbreaking an iOS device. The client wants to install apps not available on the Apple App Store and customize the user interface beyond what is typically allowed. Which of the following is the MOST important consideration the technician should inform the client about before proceeding with jailbreaking the device?

  • Jailbreaking is officially supported by Apple and can be done directly through iTunes.

  • Jailbreaking is a reversible process and can always be undone without any consequences.

  • Jailbreaking an iOS device will significantly enhance the device's battery life and performance.

  • Jailbreaking can lead to security vulnerabilities and may void the device's warranty.

Question 15 of 15

What is typically a primary sign of a compromised file structure in an operating system?

  • Increased system boot time

  • Missing or renamed files

  • Security alerts from the operating system

  • Recent application updates