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CompTIA A+ Practice Test (220-1102)

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CompTIA A+ 220-1102 (V14) Information

CompTIA A+ Certification Overview

Exam Versions

The current versions of the CompTIA A+ certification exams are:

  • 220-1101 (Core 1)
  • 220-1102 (Core 2)

These versions were launched in April 2022 and are expected to retire approximately three years from their release date.

The A+ Certification Test

To earn the CompTIA A+ certification, candidates must pass two separate exams: 220-1101 and 220-1102. Each exam has a separate fee and can be taken in any order. Both exams must be completed before the retirement date and must be from the same set of objectives. The certification is valid for three years from the date of passing the exams.

Exam Details:

  • Format: Computer-based tests
  • Number of Questions: 90 questions per exam
  • Time Limit: 90 minutes per exam
  • Result Availability: Immediately after completion, following a short mandatory survey

CompTIA A+ 220-1102

The CompTIA A+ 220-1102 (Core 2) exam is an essential part of the A+ certification, focusing on the software and operational aspects of IT support. Launched in April 2022, this exam tests candidates on a variety of critical topics including operating systems, security, software troubleshooting, and operational procedures. The 220-1102 exam comprises 90 questions, featuring a mix of multiple-choice and performance-based questions that simulate real-world IT scenarios. With a 90-minute time limit, candidates must efficiently demonstrate their knowledge and problem-solving skills. The exam is designed to ensure that IT professionals are well-versed in managing and troubleshooting software issues, implementing security measures, and following best practices in IT operations. Successful completion of the 220-1102, alongside the 220-1101, certifies individuals for three years, highlighting their competence and readiness to handle diverse technical challenges in the IT field.

Exam Policies and Procedures

Candidates must agree to CompTIA's exam policies before starting the test. These policies include:

  • No Mobile Phones/Devices: Must be left outside the exam room
  • Question Review: Candidates can revisit and change answers before submitting the exam
  • Submission: Unanswered questions are marked, and a final review is available before submission

Testing Centers

Since July 9, 2012, CompTIA exams are available exclusively through Pearson VUE testing centers. Candidates can book exams online, by phone, or at the testing center. Options include:

  • In-Person Testing: At Pearson VUE testing centers
  • Online Testing: Through Pearson VUE's online platform

Performance-Based Questions (PBQs)

The A+ exams include Performance-Based Questions (PBQs), which require candidates to perform specific tasks or solve problems in a simulated environment. These questions test real-world skills in areas like command prompts, Windows OS, and networking environments.

Continuing Education (CE) Program

Certifications with the +CE (Continuing Education) suffix, including A+, Network+, and Security+, must be renewed every three years. Renewal options include:

  • Retaking the Exam: Passing the latest version of the exam
  • Higher-Level Certification: Passing a higher-level CompTIA exam
  • CE Program Requirements: Completing CE activities

Lifetime Certifications

Certifications earned on or before December 31, 2010, are valid for life. However, lifetime certifications are no longer available for new candidates.

More reading:

Free CompTIA A+ 220-1102 (V14) Practice Test

Press start when you are ready, or press Change to modify any settings for the practice test.

  • Questions: 20
  • Time: Unlimited
  • Included Topics:
    Operating Systems
    Security
    Software Troubleshooting
    Operational Procedures
Question 1 of 20

This Microsoft Windows command line utility is a troubleshooting executable that combines the functions of 2 other network commands.

  • net use

  • netstat

  • winver

  • pathping

Question 2 of 20

A network administrator is planning to upgrade the company's email server software. Which of the following should be included in the change management request to accurately reflect the potential impact of this upgrade?

  • Number of emails sent per day

  • List of external email domains frequently contacted

  • Names of employees who send the most emails

  • List of all departments that use email services

Question 3 of 20

An organization needs to deploy a Windows 10 operating system that will support joining a domain, using Remote Desktop Protocol (RDP) for remote management, and encrypting data with BitLocker. Which edition of Windows 10 is best suited for this organization's needs?

  • Windows 10 Pro

  • Windows 10 Home

  • Windows 10 Pro for Workstations

  • Windows 10 Enterprise

Question 4 of 20

In a small office/home office (SOHO) environment, the network administrator is configuring the office wireless router to secure the network against external threats. Which of the following actions would BEST increase the security of the network?

  • Disabling SSID broadcast

  • Changing the router's service set identifier (SSID)

  • Disabling UPnP on the router

  • Setting up port forwarding/mapping to unspecified services

Question 5 of 20

What is the 4th step of the seven-step malware removal process?

  • Enable System Restore and create a restore point (if Windows OS)

  • Remediate the infected systems

  • Update the Operating System and primary applications

  • Quarantine the infected system

Question 6 of 20

A technician is performing system cleanup on a Windows server. They need to remove an empty directory named 'Temp_Logs' using the command line to keep the file structure tidy. Which of the following commands is the most appropriate for this task?

  • del

  • rmdir

  • move

  • chkdsk

Question 7 of 20

What command in Linux is used to list the files and directories in the current working directory?

Question 8 of 20

You are an email administrator for a large company. Recently a series of emails were sent from a user's email account that the user claims not to have sent. How should you proceed?

  • Disable the user account, reset the password and run an anti-malware scan on the user's PC

  • Disable the email and provide a new account to the user

  • Ask the user to please stop sending the emails

  • Tighten firewall restrictions to block the SMTP port (25)

Question 9 of 20

A user reports that their PC is exhibiting signs of malware.

Which action should be taken first to effectively address the situation?

  • Restart the computer to clear out potential issues

  • Update all software to ensure the latest protections are in place

  • Quarantine the infected system

  • Remove any suspected infected files without assessing their importance

Question 10 of 20

A technician is trying to setup a non-domain user account on a workstation, but receives the following error message "Password does not meet the complexity requirements." Which of the following utilities should the technician use to identify the criteria?

  • Performance Monitor

  • MSCONFIG

  • Local Security Policy

  • Users and Groups

Question 11 of 20

A user's Windows 10 laptop fails to boot. After POST, an error appears stating that Windows cannot start because critical system files (for example, winload.efi) are missing or corrupt. The user needs the computer back in service but must keep existing files and installed applications intact.

Which of the following actions would BEST resolve the issue?

  • Boot from Windows installation media and run Startup Repair

  • Perform an in-place repair installation of Windows using installation media

  • Boot to Windows Recovery Environment and run offline sfc /scannow

  • Reimage the workstation from a clean corporate image

Question 12 of 20

What does the /R switch of the CHKDSK utility do on Disk Operating System (DOS), OS/2, or windows systems?

  • Displays cleanup messages

  • Locates bad sectors and recovers readable information

  • Displays the full path and name of every file on the disk

  • Uses more system resource to perform a scan as fast as possible

Question 13 of 20

A user reports that their mobile device is unable to establish a connection with a payment terminal despite being close enough.

What is the most effective troubleshooting step to resolve this issue?

  • Check if NFC is enabled in the device settings

  • Inspect the payment terminal for hardware issues

  • Ensure the device's screen is turned on

  • Restart the mobile device to refresh connections

Question 14 of 20

Your boss has requested that you image a large number of Windows PC's for a new office. The image is standard for all PC's. You know that _________ is the best choice for imaging many clients at once.

  • PXE

  • DVD

  • Floppy Disk

  • USB

Question 15 of 20

In an office environment, an IT technician discovers a workstation showing signs of a malware infection. What is the FIRST step the technician should take to prevent the spread of the infection to other network resources?

  • Notify the company's security team

  • Disconnect the workstation from the network

  • Run an antivirus scan

  • Begin documenting the incident

Question 16 of 20

A technician powers on a Windows 10 laptop and immediately receives the error message "Operating system not found." Which of the following is the MOST likely cause of this startup error?

  • The video driver is corrupt, preventing the Windows GUI from loading.

  • The CMOS battery is depleted, causing the system clock to reset.

  • The BIOS/UEFI boot order lists a device without an OS ahead of the internal drive.

  • The Windows print spooler service is set to Manual startup.

Question 17 of 20

A junior IT technician is tasked with creating a cross-platform script to gather system information, perform automated backups, and initiate updates on both Windows and Linux machines in a mixed environment. Which scripting language would be the most versatile and efficient choice for this complex task?

  • .bat

  • .sh

  • .py

  • .js

Question 18 of 20

An unknown device has been found on a SOHO wireless router. Which of the following is BEST to perform to keep this device off the network?

  • Disable SSID broadcast

  • Enable MAC filtering

  • Change the channel

  • Disable DHCP

Question 19 of 20

Which backup type is typically used when the advantage of faster backups is desired?

  • Differential

  • Synthetic

  • Incremental

  • Full

Question 20 of 20

Which of the following options can be used to restrict what devices can be physically connected to a network based on a MAC address?

  • Port security

  • Access Control Lists

  • Firewall

  • Switch filtering