CompTIA A+ 220-1002 (Practice Test)

The CompTIA A+ certification is for IT professionals that can support modern technologies like security, cloud, data management and more. CompTIA A+ is the industry standard for starting a career in the Information Technology sector. The 220-1002 exam is the second in the CompTIA A+ 1000 series (preceded by 220-1001). The 220-1002 exam will cover the following objectives: Operating Systems, Security, Software Troubleshooting and Operational Procedures.

  • Questions: 20
  • Time: 60 seconds per question (0 hours, 20 minutes, 0 seconds)
  • Included Objectives:
    • Operating Systems
    • Security
    • Software Troubleshooting
    • Operational Procedures

Which of the following security threats is BEST mitigated through proper user training?

  • Social Engineering
  • Browser Adware
  • A Worm
  • Rootkits

Which edition of Microsoft Windows cannot be joined to an Active Directory domain?

  • Windows 7 Home Premium
  • Windows 8.1 Enterprise
  • Windows 10 Pro Education
  • Windows 10 Enterprise

You've been tasked with increasing the security of the server room at work. Today there is a door with a pin-code locking mechanism on the handle. What could you add to increase the security of the server room by adding an additional authentication factor?

  • Bollard
  • CCTV Security System
  • Badge reader
  • Password locked server racks

Which of the following statements is true regarding the difference between 32-bit and 64-bit version of the Windows OS?

  • All processors can utilize 32-bit and 64-bit Windows interchangeably
  • 64-bit Windows can utilize more than 4 GB of RAM
  • There are no fundamental differences between 32-bit and 64-bit Windows
  • 32-bit is the more modern of the two architectures

A computer at work has become infected with malware. After several attempts to remove the malware using a professional anti-malware tool you find the malicious software is not fully removed. What should you do next?

  • Use Safe Mode from now on
  • Buy a new anti-malware tool
  • Restore the PC using known-good backup
  • Reformat the PC

You work as an End User Support Technician for a large enterprise. An employee you are not familiar with has repeatedly complained their tablet is "too slow" and "freezes constantly". After several attempts to find an issue you have not determined a cause or been able to replicate the problem. What should you say next?

  • The device is working as expected
  • This laptop seems to be a sufficient speed to me
  • Please come back later with your manager
  • Can you tell me more about the issue and describe what you are doing when it occurs?

A user has called the help desk you work at describing a broken keyboard. They state their keyboard has special slot they insert a credit card like device into which allows them to log into their PC. What type of device are they referring to?

  • Smart card
  • Certificate
  • DLP
  • Software token

What is the maximum memory supported for the base editions of Windows 8 64-bit Windows 8.1 64-bit?

  • 4GB
  • 128GB
  • 512GB
  • There is no memory limit in a 64-bit OS

What is the maximum amount of partitions for a basic disk using GUID Partition Table (GPT) partition style with a Windows operating system?

  • 128
  • 16
  • 64
  • 4

Of which of the following Windows System Power States saves the contents of memory to a file on the PC's hard drive?

  • Sleep
  • Stand By
  • Hibernation
  • Wake on Lan

You work for a hip tech startup with a combination of Linux, Mac and Windows PCs. Most users opt to use company provided devices but some users instead receive a monthly stipend and use personal devices. Which product and licensing model would make the most sense for sharing documents, presentations and spreadsheets amongst employees?

  • IBM OfficeSphere
  • Microsoft 365
  • Libre Office
  • Mac Office for iCloud
  • Microsoft Azure

In terms of IT security, a mantrap is best described by one of the following statements.

  • A mantrap is a set of doors separated by a hallway and access control devices that precludes individuals from accessing one door without access control requirements being met
  • A mantrap is a spring-loaded device that it sometimes baited with fine cheeses or savory snacks, meant to ensnare and sever the spinal cord of hungry Blackhat hackers
  • A mantrap is a floor with a sticky material meant to trap would-be intruders by restricting the ability of movement, allowing for IT security staff to remove intruders at a later time and humanely dispose of or release them into the wild
  • A mantrap is a fall-away floor with large, sharpened spikes at the bottom of a pit to prevent unauthorized access to secure rooms by both humans and bears

You are a network engineer tasked with configuring a new WLAN for your employer. While configuring a WAP you are prompted to choose between WPA2-AES and WPA2-TKIP. Which option will provide the highest levels of security?

  • TKIP
  • AES

You work for a grocery store in the IT department. To ensure stores can operate during internet or network outages there are several servers running in each location. What device could be used to ensure the server are not physically accessible to store employees?

  • Lock screen
  • Smart card
  • Server lock
  • Entry control list

True or false:

> An example of multi-factor authentication is a username and password

  • False
  • True

A user calls you and asks to reset his password, you confirm that it is actually the user on the phone, and he says his username is bobsmith, you are in a Linux environment. What is the appropriate command for resetting his password?

  • su bobsmith
  • sudo passwd bobsmith
  • chown bobsmith
  • sudo pwd bobsmith [password]

A user is complaining they are getting frequent pop-up windows while browsing the web. You have already verified there is a anti-virus software installed and that no viruses were found. How should you proceed?

  • Reset the user's profile in Active Directory
  • Rerun the anti-virus software in safe mode
  • Check installed browser extensions and plugins for the cause of the popups
  • Reformat the PC

You are visiting your dear old granny and she asks you for computer help the moment you walk in her door. She complains that when she turns her computer on a lot of applications open and she doesn't want them to open automatically. The PC is running Windows 10. Where should you go to disable applications from starting up on boot?

  • start.msc
  • Task Manager
  • Event Viewer
  • services.msc

A technician is trying to setup a non-domain user account on a workstation, but receives the following error message "Password does not meet the complexity requirements." Which of the following utilities should the technician use to identify the criteria?

  • Users and Groups
  • MSCONFIG
  • Local Security Policy
  • Performance Monitor

When is it acceptable to a IT business to make copies of customer's confidential data?

  • If the content is public information
  • It is never acceptable to copy customer data
  • If the on-site tech determines it necessary
  • With the customer's permission, for back up purposes