As the newly appointed Security Manager for a mid-size financial firm, you must roll out an initial mechanism that encourages all employees-including remote staff-to report suspected security incidents the moment they notice them. Which of the following approaches provides the best balance of accessibility and immediacy to maximize participation while still keeping reports confidential?
Have staff post suspected incidents in the company's public #security-issues Slack channel for real-time visibility.
Launch a dedicated email alias and a 24/7 phone hotline staffed by the security team.
Instruct employees to notify their direct manager, who will open an IT service-desk ticket on their behalf.
Add a "Report Security Incident" button to the corporate intranet that auto-authenticates via SSO and forwards details to the SOC.
Providing two simple, well-publicized channels-a 24/7 phone hotline and a dedicated email alias-meets employees where they already communicate and does not require additional tools or training. The hotline supports urgent, time-sensitive issues; the email alias allows discreet, asynchronous reporting. An intranet button is useful but relies on employees being logged in and may fail during outages. Routing reports through managers adds delay and can discourage some employees from coming forward. Posting in a public instant-messaging channel exposes sensitive details to unauthorized viewers and risks compliance violations.
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Why is a dedicated hotline effective for incident reporting?
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Why is using social media or physical drop boxes not ideal for reporting security issues?
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What are the challenges of implementing a web portal for reporting incidents?