A SOC analyst receives an alert indicating unusual outbound traffic from a server. Following the organization's incident response playbook, the analyst opens a record in the tracking system before beginning deeper investigation. According to security operations best practices, what is the primary purpose of opening this ticket at this stage?
To assess and analyze potential security risks within the organization.
To document and track reported security incidents or issues until they are resolved.
To maintain systems and software configurations across the enterprise.
To manage the delivery of IT services to users within the company.
Opening a ticket establishes an official record of the incident, assigns it a unique identifier, and launches the workflow that tracks every action taken until closure. This documentation makes ownership, status, and timelines visible to responders and management, ensuring the issue is neither forgotten nor mishandled. Risk assessments, configuration management, and overall IT service management are important but serve broader or different goals than documenting and monitoring a specific security event.
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