A multimedia company is seeking a partnership with a data center to host its video streaming services. Which element should be included in their contractual agreement to ensure consistent uptime and quick load times for customers?
Objective plans for system restoration timelines following an outage
Strategies identified for data backup and service restoration
Engagement letter focusing on the strategic alignment of business objectives
The Service-Level Agreement details specific performance metrics such as uptime guarantees and load times which are essential for the seamless delivery of video streaming services. Elements such as confidentiality agreements, goals alignment, and data recovery plans are crucial but do not directly establish performance requirements for uptime and speed. Hence, including explicit performance metrics within an agreement is the best way to ensure consistent service quality for the company's customers.
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