CompTIA Server+ SK0-005 Practice Question

The first step in the CompTIA troubleshooting methodology is to identify the problem and its scope by questioning users or stakeholders and determining what changed. Asking for precise details about the SAN LUN expansion (what was changed, when it finished, and whether any pathing or zoning parameters were altered) directly targets the recent environmental change most likely to have affected multiple servers simultaneously. Gathering that information establishes whether the storage modification could explain the widespread SQL slowdown.

The other options either dive into database-level checks, request performance metrics, or suggest dramatic corrective action before the nature and scope of the issue are understood, so they are not the best initial questions.