CompTIA Server+ SK0-005 Practice Question
On Monday morning, the help-desk queue contains incident tickets from the HR and Engineering departments reporting that several virtual desktops rebooted unexpectedly over the weekend. The virtualization cluster dashboard shows no hardware alarms, and all hosts report a healthy status. According to the CompTIA troubleshooting methodology, which action should the administrator take next to better identify the problem and determine its scope?
Open a priority-1 support ticket with the hypervisor vendor and upload the diagnostic log bundle.
Live-migrate every virtual machine to a different host to eliminate possible hardware faults.
Apply the latest firmware and driver updates to all hypervisor hosts before the next reboot window.
Gather detailed information from users in all departments to learn which virtual machines rebooted and at what times.