Crucial Exams

CompTIA Server+ SK0-005 Practice Question

During a scheduled maintenance window, an administrator updated the vendor-supplied driver for a PCIe RAID controller on a Windows Server 2019 file server. Shortly after the reboot, the server begins crashing with a SYSTEM_SERVICE_EXCEPTION bugcheck that references storport.sys. Minidump analysis ties the fault to the newly installed driver. According to CompTIA's troubleshooting methodology, what is the BEST immediate step to restore server stability while the investigation continues?

  • Replace the disk backplane to remove a potential hardware fault.

  • Expand the page file and reboot to mitigate memory pressure.

  • Disable write caching on all data volumes to minimize I/O errors.

  • Revert the storage-controller driver to the prior stable release.

CompTIA Server+ SK0-005
Troubleshooting
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