A consultant phones the help desk and claims to be a director who lost credentials. The consultant requests urgent password assistance for an important call. Which action is being used?
Posing as a recognized contact seeking login assistance
Observing a user’s screen while passwords are typed
Passing beyond a building entrance by following staff
The correct solution involves posing as a high-level individual to manipulate the help desk into revealing or resetting account details. This technique relies on trust in recognized roles to gain unauthorized access. The other choices describe different social engineering methods, such as attempting to enter restricted areas by walking behind someone, collecting discarded files for sensitive data, or monitoring users while they type. None of those involve adopting a false position of authority over the phone.
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