Crucial Exams

Project Management Professional Practice Question

Your project will deliver a new customer-centric workflow that challenges the organization's traditional hierarchical style. Before you plan communications or structural changes, what is the very first action you should take to improve the likelihood that the cultural shift will be accepted and sustained?

  • Analyze the existing organizational culture for values, norms, and behaviors

  • Redesign the organizational structure so it immediately aligns with the future state

  • Initiate a publicity campaign that highlights the benefits of the new workflow

  • Persuade influential employees who resist the change to generate buy-in

Project Management Professional
Business Environment
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