Crucial Exams

Project Management Professional Practice Question

You are managing a high-stakes software development project with a globally distributed team. During recent daily stand-ups, you have observed growing tension between team members from Germany and Japan. The German team members are very direct and explicitly state what they perceive as flaws in the code, which the Japanese team members, who value indirect communication and harmony, interpret as personal criticism. This has led to decreased collaboration and several missed handoffs. What is the best initial step to address this cross-cultural friction and restore team cohesion?

  • Update the communications management plan to mandate a single, explicit communication protocol for all team members to follow.

  • Meet individually with the specific team members who have shown friction to mediate their disagreements and ask them to be more considerate.

  • Organize a workshop on cross-cultural communication styles for the entire team, using a neutral facilitator.

  • Advise the Japanese team members to be less sensitive and the German team members to be less direct in their feedback.

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