The Cost of Quality (COQ) encompasses all costs associated with ensuring that project deliverables meet quality requirements and not exceeding them. COQ is composed mainly of prevention, appraisal, and both internal and external failure costs. Prevention costs are associated with preventing defects, appraisal costs are for assessing the level of quality through testing and inspections, and failure costs relate to addressing the products or services that didn't meet quality standards whether detected before or after delivery to the customer.
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