When managing a project, you discover repeated violations of the team's ground rules concerning timely communication. If one particular team member continues to miss deadlines for updates, which of the following actions is BEST to rectify this behavior?
Escalate the issue to higher management for disciplinary action.
Meet individually with the team member to discuss the importance of timely updates and any challenges they are facing.
Penalize the team member by reducing their role in the project.
Issue a general reminder to all team members about the importance of timely updates.
Meeting individually with the team member to discuss the importance of timely updates and to understand any challenges they are facing is the most effective approach. Direct communication not only addresses the violation but also allows exploration of potential issues that the member may be encountering, promoting a solution-oriented discussion. Issuing a general reminder to the team or escalating to higher management might not solve the underlying issue specific to the team or the individual member. Penalizing the team member without understanding their context could demotivate and fail to address root causes.
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Why is individual communication more effective than general reminders for addressing team issues?
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What are some common challenges a team member might face that affect timely communication?
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When should a project manager involve higher management in resolving team member issues?
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