Two senior developers on a project team are arguing over which testing framework to adopt. To resolve the dispute, the project manager schedules a facilitated session in which both developers openly share data, explore underlying interests, and work together until they design a hybrid approach that satisfies both of their concerns and benefits the project. According to PMI-recommended conflict-resolution strategies, which approach is the project manager using?
Collaborating (also called problem solving or confronting) aims for a true win-win outcome by surfacing the real issues and jointly crafting a solution that fully meets all parties' needs. It differs from compromising (each side gives up something), forcing (one side imposes a decision), and withdrawing (the issue is avoided), none of which describe the facilitated, mutual-gain workshop in the scenario.
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