Midway through a project to develop a new customer-facing mobile application, the marketing department submits a formal request to add a social-sharing feature that was not part of the original scope baseline. The project is currently on schedule and within budget. According to PMBOK best practices, what should the project manager do FIRST when this change request is received?
Implement the feature if the team can complete it without needing additional funding.
Revise the schedule and budget baselines and inform stakeholders after the feature is delivered.
Immediately reject the request to avoid scope creep and protect the existing schedule.
Submit the request to the Perform Integrated Change Control process for impact analysis and approval.
The first action is to subject the request to the Perform Integrated Change Control process, where its impact on scope, schedule, cost, risk, and other constraints will be evaluated and either approved or rejected by the appropriate authority (often a change control board). Immediately rejecting the request, implementing it informally, or changing baselines without approval would bypass the required impact analysis and governance, increasing the risk of scope creep and misaligned objectives.
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