Crucial Exams

Project Management Professional Practice Question

Halfway through a Waterfall project to implement a new ERP system, you compare the current stakeholder engagement assessment matrix with the target levels defined in the stakeholder engagement plan. Two department heads who were expected to be "supportive" are now classified as "resistant." No change requests have been submitted and existing communication channels remain the same. The schedule and cost performance are on track, and senior management expects minimal disruption. Which action should you take first to close the gap between actual and desired engagement?

  • Send out a general survey to all stakeholders to gather their satisfaction levels and broad feedback

  • Perform a root cause analysis to identify underlying issues with stakeholder engagement and adjust your strategies accordingly

  • Focus on stakeholders who are already supportive and maintain current engagement practices with the others

  • Increase the frequency of stakeholder meetings tailored to each stakeholder's current engagement level

Project Management Professional
Waterfall
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