During the execution phase of a construction project, a quality audit reveals that a batch of installed fixtures does not fully comply with the specified quality standards. While these fixtures are functional, their lower quality poses a risk of premature failure and increased long-term maintenance costs. What is the BEST course of action for the project manager to take?
Note the quality gap in the lessons learned register and address it during the project closure phase.
Immediately replace the non-compliant fixtures using project contingency reserves.
Accept the risk of premature failure to avoid impacting the project schedule.
Create a change request to address the non-compliance with the quality standards.
The correct action is to create a change request to address the quality gap. According to project management best practices, quality issues should be addressed as they are identified to prevent rework, increased costs, and other negative impacts. Deferring action until project closure is inappropriate as it goes against the principle of continuous improvement and could lead to delivering a product that fails to meet requirements. Informing stakeholders without a plan for resolution is incomplete, and simply replacing the fixtures without a formal change request bypasses proper change control processes, potentially impacting budget and schedule without authorization.
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