During an ongoing project, the project manager notices that the software engineers have a different interpretation of success criteria for a key feature compared to the team responsible for testing. This discrepancy has led to delays and a tense atmosphere. What is the most effective first step for the project manager to resolve this discrepancy?
Redistribute the project's requirement specifications, assuming the teams have not properly reviewed them.
Implement a role exchange initiative where the software engineers and testers swap tasks temporarily to understand the challenges of the other group.
Convene a session with core members from the software engineering and testing teams to clarify the interpretations of the success criteria.
Escalate the issue to senior management for a definitive interpretation of the feature's success criteria.
Initiating a discussion with representatives from both the software engineering and testing teams to understand their perspectives on the success criteria is crucial for identifying the root cause of the misunderstanding. This direct dialogue promotes mutual understanding, which is critical for resolving conflicts and synchronizing team efforts. Decisions taken without mutual consensus may not effectively address the actual issue, and merely circulating documentation may not eliminate different interpretations. A role-swapping session, while potentially valuable for long-term empathy building, is not the optimal immediate action to resolve a specific misunderstanding.
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