During a sprint-planning meeting, two senior developers argue loudly about which coding framework to adopt. Tension rises and the rest of the team falls silent. As the project manager, you want a lasting resolution that integrates the best ideas, maintains psychological safety, and results in a win-win outcome for both developers and the team. Which PMBOK-described conflict-resolution technique should you apply?
Collaborating (also called problem-solving) invites all parties to discuss the issue openly, explore each perspective, and co-create a solution that satisfies everyone's underlying needs. This produces a true win-win outcome and strengthens relationships. Smoothing merely downplays the disagreement and is only a short-term fix; forcing imposes one viewpoint at the expense of the other, risking morale; withdrawing avoids the issue entirely, leaving it unresolved.
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