During a project meeting, you notice two team members, Sarah and John, are visibly frustrated. Sarah is concerned about the project's direction, feeling it isn't aligned with initial expectations. John, on the other hand, expresses concerns about the timeline being too aggressive. As the project manager, how can you best interpret the source and stage of this conflict?
The conflict is task-related and at the disagreement stage.
The conflict is personal and at the deadlock stage.
The conflict is process-related and has escalated to a crisis.
The conflict stems from external stakeholders and is in the negotiation stage.
The correct answer is 'The conflict is task-related and at the disagreement stage.' This is because Sarah and John are not in personal conflict but disagree on project parameters like direction and timelines. Recognizing this allows a project manager to address these issues specifically, rather than mistaking this for a potential interpersonal clash or a deeper stage of conflict, which might require a different approach.
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What are the common stages of conflict resolution in project management?
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How can a project manager address task-related conflicts in the disagreement stage?
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What tools or techniques can help manage disagreements about project expectations and timelines?
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