During a project meeting, you notice two team members are interpreting the project scope differently, leading to a misunderstanding. What is the primary action you should take to address the root cause of this misunderstanding?
Decide on the correct interpretation of the project scope and inform the team members
Notify the stakeholders about the misunderstanding without further investigation
Postpone the discussion about the project scope until a later meeting to allow tension to dissipate
Ask probing questions to understand each team member's perspective and pinpoint where the divergence in understanding occurred
Breaking down the situation to identify the root cause enables the project manager to uncover underlying issues. This often involves asking probing, open-ended questions, actively listening to each team member's explanation, and clarifying points of confusion. By doing so, the project manager pinpoints exactly where the divergence in understanding occurred and can address it effectively.
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