During a project meeting, two team members, Alex and Jamie, have a disagreement about the prioritization of upcoming project tasks. Alex believes the focus should be on immediate risk mitigation tasks, while Jamie argues for prioritizing tasks that align with long-term strategic goals. As the project manager, you need to recommend an appropriate conflict resolution approach. Which approach is most suitable for solving this conflict effectively?
The correct approach in this scenario is 'Collaborative/Problem Solving'. This method involves engaging both parties to work together to identify a solution that satisfactorily meets the concerns of both sides. It is the most appropriate in this case because it directly addresses the differing perspectives on task prioritization by seeking a common ground that serves the project’s immediate needs and long-term objectives. Compromising might seem close, but it often leads each party to give up parts of their positions, which might not necessarily result in the optimal project outcome. Avoidance would be ineffective as it ignores the conflict, and Forcing could escalate the discord by overpowering one view over the other, potentially leading to resentment or disengagement.
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What does Collaborative/Problem Solving involve?
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Why might compromising not be the best option in this situation?
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What are the disadvantages of Avoidance and Forcing conflict resolution styles?
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