During a major complex project involving multiple cross-functional teams, the project manager observes that one team appears reluctant to share difficulties during recent sprint retrospectives. To create a safe space for open dialogue, the project manager schedules a private meeting to listen to the team's concerns and offer assistance. Which leadership principle is the project manager demonstrating?
The project manager is neglecting responsibilities by not addressing the situation publicly with all stakeholders.
The project manager is embodying servant leadership by seeking to understand and support the team's needs in a one-on-one setting.
The project manager is practicing micromanagement by directly intervening in the team's dynamics without their consent.
The project manager is demonstrating a traditional command-and-control approach by addressing the issue privately with the team.
A servant leader focuses on removing impediments and supporting the team's growth. By meeting privately, the project manager practices active listening, shows empathy, and builds trust, enabling the team to speak openly and improve. Command-and-control, micromanagement, or public confrontation would not foster the same psychological safety, making those alternatives incorrect.
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