During a large construction project, a risk materializes into an issue. The project manager determines the resulting delay will exceed the contingency time allocated in the project schedule. What is the most appropriate next step for the project manager?
Schedule a meeting with the project team to brainstorm potential solutions.
Escalate the issue to higher management for strategic guidance and support.
Wait to see if the situation resolves itself before taking further action.
Discuss the issue informally with project managers from other departments.
According to project management best practices, if an issue's impact on the project exceeds predefined thresholds, such as the allocated contingency time, the project manager should escalate it to higher management or the project sponsor. Escalation is necessary because resolving the issue requires decisions or resources beyond the project manager's authority. This action ensures that senior management is aware of the significant potential deviation from the plan and can provide strategic direction, reallocate resources, approve changes to scope or schedule, or authorize use of management reserves. While discussing solutions with the team is a valuable activity, it should happen in parallel with or after the escalation, as the team cannot authorize a schedule extension or additional resources. Waiting or seeking informal advice are not appropriate actions for a significant issue that threatens project objectives.
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