As a project manager, you notice that two team members have been arguing about the project's requirements. What is the first step you should take to resolve this misunderstanding?
Break down the situation to identify the specific points of confusion or disagreement
Remind the team members of the project's timeline and urgency to complete tasks
Ignore the argument and hope that the team members resolve it on their own
Escalate the issue to higher management for their intervention
Breaking down the situation to identify the root cause of the misunderstanding is the most effective first step in resolving the issue between the two team members. By understanding the underlying reasons for the disagreement, the project manager can address the problem at its source and facilitate a resolution. Gathering more information and listening to both team members' perspectives will help the project manager pinpoint the specific areas of confusion or disagreement, enabling them to find a solution that satisfies both parties and aligns with the project's objectives.
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What techniques can I use to identify points of confusion in team disagreements?
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