After a twelve-month digital transformation project is closed, the sponsor asks for quarterly reports that demonstrate whether promised efficiency gains are being delivered. Which element must the project manager ensure is in place to enable accurate tracking and reporting of these realized benefits?
PMI's Business Environment domain lists verifying that a measurement system is in place as a specific enabler for evaluating and delivering project benefits. A benefit measurement system provides defined metrics, data-collection processes, and baselines, allowing the organization to quantify value over time and communicate results to stakeholders. Without it, reports would rely on anecdotal or incomplete information. The other options may support closure activities but do not systematically capture benefit metrics.
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