Acceptance testing on a software project reveals a recurring pattern of defects that can be traced to the way a critical build process is performed. What is the MOST appropriate action for the project manager?
Submit a change request to analyze the root cause and implement process improvements within the current project.
Wait until project closure, then hold a retrospective to decide whether the process needs to change.
Ignore the defects because meeting the milestone date is the top priority.
Continue using the current process but document lessons learned for the next project.
The project manager should initiate a change request to analyze the root cause and improve the build process immediately. Continuous process improvement is part of Manage Quality: corrective actions that address the source of defects reduce rework, protect schedule and budget, and raise stakeholder confidence. Simply documenting the problem for the future, delaying action until closure, or ignoring the issue jeopardizes current deliverables and contradicts quality-management best practices.
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