A software development project is halfway through execution when a stakeholder submits a formal request that significantly expands functionality. The change will affect scope, budget, and schedule if it is adopted. According to PMI change-management best practices, what should the project manager do first to handle this request properly?
Review the change request in detail with the change control board (CCB) for assessment and decision making.
Update the project management plan immediately to reflect the requested change and keep the project current.
Reorder outstanding tasks so the new scope element is completed as soon as possible.
Discuss the change individually with selected team members and adjust work based on their input.
The project manager should submit the documented change request to the change control board (CCB) for evaluation. The CCB reviews the request's impacts on scope, schedule, cost, quality, and risk and then approves or rejects it. Only after approval should the project manager update baselines and communicate decisions. Updating plans or implementing work without CCB authorization bypasses governance, while consulting individual team members does not satisfy formal change control requirements.
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What is a Change Control Board (CCB)?
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Why is it important to review a change with a CCB before updating the project plan?
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