Crucial Exams

Project Management Professional Practice Question

A project to implement a new customer-loyalty platform is nearing closure. The sponsor wants confidence that the annual revenue uplift forecast in the business case will actually be achieved once the project team is dissolved. Which process should the project manager facilitate to ensure the benefits continue to be realized after project completion?

  • Establish a project management office to track future metrics

  • Prepare a final project status report

  • Document agreement on ownership for ongoing benefit realization

  • Conduct a post-project return-on-investment analysis

Project Management Professional
Business Environment
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