A project team encounters a significant technical blocker that is beyond their current expertise to resolve, threatening a key milestone. The project manager's professional network includes several experts who have solved similar issues. What is the most appropriate initial action for the project manager to take?
Immediately escalate the issue to the project sponsor and senior management for a decision.
Consult experts within their professional network to seek advice or a potential solution.
Arrange for the team to receive formal training on the technology, and then address the blocker.
Insist the team resolves the blocker internally to promote accountability and learning, despite the potential for delay.
The correct answer is to consult their professional network. The PMP Examination Content Outline explicitly states that a project manager should "Use network to implement solutions to remove impediments, obstacles, and blockers for the team". This is a proactive approach that leverages the project manager's resources to solve problems efficiently. Escalating immediately without exploring available solutions may be premature. Insisting the team solve it alone could cause significant delays and demonstrates a lack of servant leadership. While training is valuable long-term, it is not an immediate solution to a critical blocker.
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