A project manager leading a complex software integration project notices that the team's velocity has decreased. During a retrospective, team members express difficulty with a new API, which is a critical component of the project. The project has a dedicated budget for professional development. What is the project manager's best next step?
Ask the technical lead to select a training provider based on their past experiences.
Find the quickest online tutorial on the API to minimize further disruption to the project schedule.
Conduct an assessment to identify the team's specific knowledge gaps with the API.
Immediately enroll the team in the most comprehensive API training course that fits the budget.
The correct first step is to conduct a targeted needs assessment to understand the specific competency gaps related to the new API. According to project management best practices, before committing resources to a solution, the project manager must first analyze the root cause and specific nature of the problem. Simply enrolling the team in a generic or convenient course without this analysis may waste budget and not solve the performance issue. Consulting stakeholders for preferences or selecting the quickest option are not the most effective initial actions.
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