A project manager is leading a virtual team with members from various countries. One team member consistently misses deadlines and appears disengaged during video conferences. Which of the following actions should the project manager take first to address this issue?
Provide cultural sensitivity training to the entire team
Set clear expectations for all team members regarding deadlines and participation
Discuss the issue with the entire team during the next video conference
Schedule a one-on-one meeting with the team member to discuss their challenges and cultural background
Scheduling a one-on-one meeting with the team member is the most appropriate first step. This allows the project manager to gather more information about the team member's situation, cultural background, and any challenges they may be facing. By having an open and respectful conversation, the project manager can better understand the root cause of the issue and work with the team member to find a solution that accommodates their needs while ensuring project success. While setting clear expectations, providing cultural sensitivity training, and discussing the issue with the entire team may also be necessary, these actions should be taken after the project manager has a better understanding of the individual team member's situation.
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Why is it important to have a one-on-one meeting with the team member?
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