Crucial Exams

Project Management Professional Practice Question

A project manager is leading a critical software upgrade project. During the initial planning phase, the manager's stakeholder analysis identifies the head of the accounting department as a key stakeholder. In a recent project-wide meeting, this department head appeared disengaged and later mentioned to another manager that they were concerned the project would disrupt their team's end-of-quarter reporting. What should be the project manager's best next step to effectively engage this stakeholder?

  • Request that the project team's business analyst perform a risk analysis on the potential financial impact of the accounting department's lack of support.

  • Escalate the issue to the project sponsor and ask them to reinforce the project's importance with the department head.

  • Schedule a one-on-one meeting with the department head to discuss their concerns, expectations, and the project's planned approach to mitigate disruptions.

  • Update the stakeholder engagement assessment matrix to classify the department head as 'Resistant' and increase the frequency of generic project status updates sent to them.

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