A project manager is leading a complex software development project where several team members lack experience with a new programming language required for key tasks. The project sponsor is concerned about upfront costs and suggests that training should only be arranged if the team struggles during the execution phase. What is the project manager's best course of action?
Proceed with the project and arrange for just-in-time training during the execution phase only as skill-gap issues arise.
Explain to the sponsor that investing in training during the planning phase is essential for mitigating risks, preventing delays, and ensuring quality.
Replace the inexperienced team members with external contractors who already possess the required skills.
Agree with the sponsor to defer training costs, as this aligns with minimizing the initial project budget.
The correct approach is to address skill gaps proactively. According to project management best practices, training is an investment that ensures the team is competent to perform their assigned work. Delaying training until problems arise in the execution phase introduces significant risks, including schedule delays, rework, decreased quality, and lower team morale. A proactive project manager should explain the value of early training to the sponsor, framing it as a crucial risk mitigation strategy that helps ensure project success and can lead to lower overall costs. While replacing team members is an option, it is often more costly and disruptive than training the existing team. Agreeing with the sponsor to defer training would be a failure to properly manage project resources and risks.
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