A project manager is analyzing the Cost of Quality (COQ) for a recently completed project. Which of the following is an example of an external failure cost?
Reworking a deliverable before inspection
Final product testing
Warranty claims
Quality assurance team training
The correct answer is warranty claims. External failure costs are costs associated with defects found after the product has been delivered to the customer. Warranty claims are a primary example of this, as they represent the cost to repair or replace a faulty product that is already in the customer's possession.
Understanding these distinctions is crucial for effective quality management.
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
All Project Management Package plans include the following perks and exams .
Our pricing is simple. Full access to all certifications and exams in each package, for one price.
As many practice tests for as many topics as you want.
Use study mode non-stop, no limits.
Access to our AI assistant, Bash, trained to help you pass your exam.
Track your scores over time in study mode and report cards.
See how you improve over time, and where you need to focus.
All Project Management Package plans include unlimited access to the following study materials.
Create an account or sign in to access our study materials.