A project manager is analyzing the Cost of Quality (COQ) for a recently completed project. Which of the following is an example of an external failure cost?
Final product testing
Warranty claims
Reworking a deliverable before inspection
Quality assurance team training
The correct answer is warranty claims. External failure costs are costs associated with defects found after the product has been delivered to the customer. Warranty claims are a primary example of this, as they represent the cost to repair or replace a faulty product that is already in the customer's possession.
Understanding these distinctions is crucial for effective quality management.
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