A project manager has successfully mediated a conflict between the engineering and quality assurance teams regarding the testing protocols for a new software module. An agreement on a revised set of protocols has been reached and documented. What is the project manager's most critical responsibility following this agreement?
Announce the successful resolution to all project stakeholders and consider the conflict fully resolved.
Update the lessons learned register with details of the conflict and the successful resolution strategy.
Assign the respective team leads the full responsibility for enforcing the new protocols.
Integrate the revised protocols into the project management plan and continuously monitor their implementation.
The correct answer is to integrate the revised protocols into the project management plan and continuously monitor their implementation. After an agreement is reached, the project manager's responsibility is to ensure it is sustained. This involves formally incorporating the outcome into project plans, communicating the changes, and actively monitoring adherence to ensure the conflict remains resolved and the project stays on track. Simply announcing the agreement is insufficient as it doesn't ensure implementation. While delegating to leads is part of execution, the project manager retains ultimate accountability. Documenting lessons learned is important but is secondary to ensuring the immediate success of the current project.
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