Project Management Professional Practice Question

A project manager has successfully mediated a conflict between the engineering and quality assurance teams regarding the testing protocols for a new software module. An agreement on a revised set of protocols has been reached and documented. What is the project manager's most critical responsibility following this agreement?

  • Update the lessons learned register with details of the conflict and the successful resolution strategy.

  • Assign the respective team leads the full responsibility for enforcing the new protocols.

  • Integrate the revised protocols into the project management plan and continuously monitor their implementation.

  • Announce the successful resolution to all project stakeholders and consider the conflict fully resolved.

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