A project manager has been emailing weekly status reports to the project's stakeholders. At a steering-committee meeting, several participants admit they did not understand the impact of a recently announced schedule change. To follow PMI best practices for managing communications, what should the project manager do to ensure future messages are correctly understood?
Continue sending weekly email status reports without change
Post updates on a shared drive and trust stakeholders to review them
Ask stakeholders for feedback and confirmation that they understand the information
Add more detailed technical terminology to demonstrate expertise
The project manager should actively request feedback and confirmation from stakeholders after each communication. This interactive approach verifies that recipients have received and correctly interpreted the information, allowing any misunderstandings to be identified and addressed promptly. Simply continuing push communications, increasing technical jargon, or assuming stakeholders will read posted updates does not validate comprehension and may perpetuate confusion.
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