A project manager for a critical software upgrade realizes that a specialized database administrator (DBA) is needed for a two-week period. The project manager emails the functional manager with the request: 'I need one senior DBA for the Phoenix Project from September 1st to September 15th.' The functional manager assigns a senior DBA who, despite their title, lacks experience with the specific legacy database technology used in the project, leading to significant rework. What would have been the MOST effective way for the project manager to communicate the resource requirement?
Send the complete project charter to the functional manager with the request.
Provide the functional manager with a detailed description of the required skills and experience for the task.
Escalate the resource need to the project sponsor to ensure the correct person was assigned.
Request two DBAs, assuming one might not have the required skills.
The correct answer is to provide a detailed description of the required skills and experience. Effective communication of resource requirements goes beyond just a title and dates. It must include specifics such as required competencies, experience level with particular technologies or methodologies, and the nature of the tasks the resource will perform. By not including these details, the project manager made it likely that the functional manager would assign a resource who was not a good fit for the project's specific needs. Simply sending the project charter or escalating are not direct solutions to the core issue of imprecise communication.
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