Crucial Exams

PMI Project Management Professional Practice Question

A project manager at an IT firm is nearing the completion phase of a project aimed at reducing the processing time of customer service requests. The initial project plan outlined significant benefits in the form of reduced processing times and increased customer satisfaction. Which of the following would BEST ensure that the project has a reliable system in place to track these projected benefits post-deployment?

  • Implement a set of key performance indicators (KPIs) that measure processing times and customer satisfaction rates

  • Review the original project charter to assess if the stated benefits align with the project's outcomes

  • Conduct a series of stakeholder meetings to discuss the benefits of the project

  • Design a user survey to gather qualitative feedback about the new system's usability

PMI Project Management Professional
Business Environment
Your Score:
Settings & Objectives
Random Mixed
Questions are selected randomly from all chosen topics, with a preference for those you haven’t seen before. You may see several questions from the same objective or domain in a row.
Rotate by Objective
Questions cycle through each objective or domain in turn, helping you avoid long streaks of questions from the same area. You may see some repeat questions, but the distribution will be more balanced across topics.

Check or uncheck an objective to set which questions you will receive.

Wipe Score
Bash, the Crucial Exams Chat Bot
AI Bot