Crucial Exams

Project Management Professional Practice Question

A project manager at an IT firm is nearing the completion phase of a project aimed at reducing the processing time of customer service requests. The initial project plan outlined significant benefits in the form of reduced processing times and increased customer satisfaction. Which of the following would BEST ensure that the project has a reliable system in place to track these projected benefits post-deployment?

  • Conduct a series of stakeholder meetings to discuss the benefits of the project

  • Design a user survey to gather qualitative feedback about the new system's usability

  • Review the original project charter to assess if the stated benefits align with the project's outcomes

  • Implement a set of key performance indicators (KPIs) that measure processing times and customer satisfaction rates

Project Management Professional
Business Environment
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