A project manager assembles a cross-functional team whose members have markedly different professional backgrounds, problem-solving styles, and cultural perspectives. Some stakeholders argue that this cognitive diversity will automatically escalate relationship conflict and make consensus harder to reach. Which statement best reflects research-supported guidance on the likely impact of encouraging thought-process diversity on a project team?
It slows decision-making without offering any notable advantages over homogeneous teams.
It tends to stimulate creativity and better decision-making when properly facilitated, outweighing the risk of extra debate.
It eliminates groupthink but has no measurable effect on project results such as ROI or schedule performance.
It inevitably creates relationship conflict and reduces consensus, so project managers should avoid mixing divergent thinking styles.
Encouraging cognitive diversity does not inevitably create unmanageable conflict or prevent consensus. Studies show that teams with varied ways of thinking are more likely to surface facts, avoid groupthink, and generate innovative solutions. While the additional perspectives may lengthen discussion, effective facilitation turns that debate into higher-quality decisions, improved cohesion, and stronger project outcomes.
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