A junior developer and a senior quality engineer are locked in a disagreement over how to interpret a critical acceptance criterion for a user story that must be completed by the end of the sprint. The project manager wants to preserve the working relationship, address the root cause of the disagreement, and reach a solution that meets both quality and schedule goals. She brings both parties together to jointly analyze the criteria, brainstorm solutions, and agree on a path forward that satisfies both sides. Which conflict-resolution technique is the project manager using?
The project manager is using the Collaborating (also called Problem Solving) technique. Collaborating seeks a win-win outcome by integrating multiple viewpoints, jointly analysing the issue, and developing a solution that fully satisfies all parties. Compromising would trade off interests so that each side gives up something, forcing would impose one party's view at the expense of the other, and smoothing would downplay the disagreement rather than resolve its root cause.
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