You are a business analyst assigned to a new project aimed at developing a mobile application for your company. Part of your role involves identifying all stakeholders involved. Which of the following is an external role?
The company's marketing manager
A customer who will use the mobile application
An in-house software developer assigned to the project
The organization's customer service representative
An external role refers to stakeholders who are not part of the organization but have an interest or influence in the project. Customers are considered external because they are outside the organization and will be the end-users of the mobile application. The marketing manager, software developer, and customer service representative are all internal roles within the organization.
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Business Analysis Frameworks
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